No, your facility does not need to have permanent WLAN/Wi-Fi for the app to work. However, the app requires an internet connection during the first opening to be downloaded and installed. Therefore, we recommend providing free WLAN/Wi-Fi for visitors in the entrance area so they can easily download the app. Once the app has been successfully downloaded, a permanent internet connection is not required, as all necessary data is stored on the device. This allows visitors to use the app without interruptions during their stay.

The app itself is generally available for free download on the Google Play Store or Apple App Store. However, you have the option to protect the contents of the app by using a PIN code. When the app is opened, entering this PIN code is required to access the contents. This provides the flexibility to make the app contents accessible only to certain visitors. For example, you can issue the PIN code to visitors when they purchase a ticket. The PIN code can be time-limited, for example, for 24 hours, and after this period, the contents are protected again. This feature allows you to maintain control over access to the app contents and adapt it to specific time windows or conditions.

No, visitors do not need to bring headphones to use the app. Our app is designed to access the built-in speakers of the smartphone. Smartphones typically have two speakers: the earpiece, which is used for phone calls, and the speaker, which is responsible for playing music and videos. The app can access both speakers, and users have the flexibility to switch between them depending on how they want to hear the sound. This means that the app can be used without headphones or AirPods, but it is also designed to work with headphones if visitors prefer.

Yes, it is possible to transfer an existing audio tour to our app. This provides a seamless way to integrate content from, for example, audio guide devices into our app. All you need for this is the audio tracks of your tour in MP3 format or a similar file format. Our app can easily process these audio files and integrate them into the user experience. This allows your visitors to enjoy the familiar content on their own smartphones, which is both practical and cost-effective.

No, we place great importance on data protection in the operation of our app, and there is no need to create a separate privacy policy. The app does not collect any personally identifiable information from users. We respect users' privacy and strictly adhere to data protection regulations. Since no sensitive data is collected, there are no specific data protection concerns related to the use of the app.